FAQ

FAQ’s

What if I would like a different color than what is made?
You can contact me and let me know the color you would like it made in.  Sending the RGB (Red, Green, Blue) color # would be very helpful since there are so many different shades of each color. 

Is the clipart/graphics used as paper doll accessories, add-ons etc designed by LotsaGraphics?
YES. They are all my original clipart/graphics.  I do all my designing on a couple different programs to get the look and effect that I want.  If any resemble any other clipart or graphics on the internet then that is a coincidence, because I use my own designs and do not copy anyone else’s work.

 How long does it take once I pay to get the item(s) I purchased?
Normally you will receive an email to download it immediately after paying.  The one exception is that if your payment is pending, then once your payment clears thru PayPal you will automatically receive your purchased item(s).

How many times can I download the PDF file?
Due to file sharing abuse, you will only be able to download the file 2 times.  The 2nd download would be in case you have trouble with internet connection or computer issues while downloading the first time.  If you are having problems with a file download after the 2nd try please contact me.

What if my payment is cleared thru PayPal but I didn’t receive my order?
If your payment cleared you should receive the email with your order immediately.  Again, please make sure your payment has cleared first. Feel free to contact me with any concerns on your purchased order.

Can I get a refund on something I purchased?
Sorry but no you cannot due to the nature of the download files. The ONLY exception would be an error on my end or if the file was corrupted for some reason and a replacement file will be emailed to you.

If you have any questions that aren’t shown please contact me